Labor Category Descriptions for SIN (54151S and 54151HEAL)



  • Labor Category: Senior Technical Architect
  • Market Prices : $248.00
  • Minimum Education : Bachelor’s degree in the Arts or Science Associates and 3 years’ experience
  • Minimum Experience: 10 years

A Senior Technical Architect has overall responsibility for the design and development of major systems. A Senior Technical Architect has experience working across many aspects of system design and development, encompassing both detailed and overall integration aspects of system development. In addition, a Senior Technical Architect may have project management or team oversight responsibility. Develop high-quality software design and architecture. · Design and develop full stack software applications. · Convert client’s high-level requirements into functional workflows and data models. Convert functional requirements into associated software design. Develop software and documentation, as derived from the functional requirements definitions and the selected design approach.

Collaborate with other professionals to determine functional and non-functional requirements for new software or applications. Develop high-level product specifications with attention to architectural efficiency, system integration, and functionality in line with defined customer requirements. Coordinate cross-functionally to ensure projects meets business objectives and compliance standards. Experience in web development tools jQuery, Ajax, Infragistics, Mind fusion, HighCharts, and Bootstrap.

  • Labor Category: Technical Architect
  • Market Prices : $205.00
  • Minimum Education :

    Bachelor’s degree in the Arts or Science Associates and 6 years’ experience.

  • Minimum Experience: 8 years

Architecting the overall system, by using prototyping and proof of concepts, which may include: modern programming languages (e.g., Ruby, Python, Node.js) and web frameworks (e.g., Django, Rails), modern front-end web programming techniques (e.g., HTML5, CSS3, RESTfulAPIs) and frameworks (e.g., Twitter Bootstrap, jQuery), relational databases (e.g., PostgreSQL), and “NoSQL” databases (e.g., Cassandra, MongoDB), automated configuration management (e.g., Chef, Puppet, Ansible, Salt), continuous integration/ deployment, and continuous monitoring solutions. Use of version control systems, specifically Git and GitHub. Ensuring strategic alignment of technical design and architecture to meet business growth and direction, and stay on top of emerging technologies. Decomposing business and system architecture to support clean-interface multi-team development. Developing product roadmaps, backlogs, and measurable success criteria, and writing user stories (i.e., can establish a path to delivery for breaking down stories). Clearly communicates and works with stakeholders at every level.

  • Labor Category:Senior User Experience Designer
  • Market Prices : $160.00
  • Minimum Education : Associates and 4 years’ experience as a programmer with experience with one of the popular programing languages such as Java, HTML, Python etc.
  • Minimum Experience: 10 years

A Senior User Experience Designer is responsible for implementing user-centered design (UCD) techniques to meet customer and end-user creative requirements and project-specific style guides. This includes understanding business and end-user requirements, and developing material such as workflows, content hierarchies, user interface requirements, site maps, wireframe diagrams, and prototypes. Senior User Experience Designers are responsible for addressing strategic, business, user, and functional requirements. Senior User Experience Designers may have team oversight responsibility. The GIS UI Designer designs, develops, and integrates user interfaces to support geospatial use cases. Using prototyping tools including Axure RP and Adobe Creative Suite, the GIS UI Designer develops low and high-fidelity mockups of proposed geospatial designs as well as associated work flow diagrams and information architecture graphics. Once approved, the GIS UI Designer uses HTML and CSS to build dynamic, interactive web components that support user interaction with geospatial content including base maps, feature layers, and the tools, toggles, and menus required to build a desired view of information.

  • Labor Category: User Experience Designer
  • Market Prices : $142.00
  • Minimum Education :Associates and 3 years’ experience as a programmer with experience with one of the popular programing languages such as Java, HTML, Python etc.
  • Minimum Experience: 8 years

A User Experience Designer is responsible for implementing user-centered design (UCD) techniques to meet customer and end-user creative requirements and project-specific style guides. This includes understanding business and end-user requirements, and developing material such as workflows, content hierarchies, user interface requirements, site maps, wireframe diagrams, and prototypes. User Experience Designers are responsible for addressing strategic, business, user, and functional requirements. The GIS UI Developer builds and integrates web-based GIS components using HTML5, CSS3, and JavaScript libraries, including Angular, Node and GIS libraries like Open Layers, Leaflet, and ESRI. The GIS UI developer integrates into Agile development teams, being experienced using Scrum and Scrum XP, and specializes in building the UI components required to allow end-users to layer content, calculate GIS information, and identify available geospatial content within polygon, bounding box, or point-radius based extents

  • Labor Category:Senior Quality Assurance Specialist
  • Market Prices : $185.00
  • Minimum Education :Bachelor’s degree in the computer Science Associates.
  • Minimum Experience: 10 years of experience in testing changes and developing test reports.

A Senior Quality Assurance Specialist is responsible for improving reliability of developed products, maintaining company quality standards, and reviewing products and systems to suggest improvements. Senior Quality Assurance Specialists may develop and/or implement quality control methodologies, develop and define quality metrics, determine required quality control resources for a project, as well as develop, maintain, and participate in a process for evaluating products throughout the product lifecycle. Senior Quality Assurance Specialists may have team oversight responsibility. Responsible for testing all software and application releases / service release packages / changes and develop detailed test reports for presenting to change control boards. Develop test environments and manage test programs in a DevOps environment. Testing for Section 508 compliance. Develop training specific to automated testing tools.

  • Labor Category: Quality Assurance Specialist
  • Market Prices : $155.00
  • Minimum Education : Bachelor’s Degree in computer science, information systems, engineering, business or other related scientific or technical discipline
  • Minimum Experience: 3 years QA/QC general experience

Provides technical and administrative direction for personnel performing software development tasks and IT/telecommunication services, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure government standards/requirements are adhered to and for progress in accordance with schedules. Coordinates with the Project Manager and/or Quality Assurance Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates and end-user representatives.

  • Labor Category: Technical Writer
  • Market Prices : $140.00
  • Minimum Education :Bachelor’s Degree. Two years of additional IT experience may be substituted for each year of degree-level education.
  • Minimum Experience: 4 years IT experience

Research, writes, and edits materials for related reports, manuals, briefs, proposals, instructional material, catalogs, technical publications, and/or software and hardware documentation. Obtains technical data from independent observation, review with technical staff Page 28 of 54 members, and/or studies of published materials and existing documentation. Interfaces with users, specialists, analysts, programmers, etc., to obtain background information of technologies, methods, and standards. Revises text and recommends changes in scope, format, and content to ensure conformance with established standards. May edit, standardize, or make changes to material prepared by other writers. Performs final quality assurance on all materials.

  • Labor Category: Senior Systems Administrator
  • Market Prices : $170.00
  • Minimum Education :Bachelor’s Degree in technical or IT field. Two years of additional IT experience may be substituted for each year of degree level education.
  • Minimum Experience: 10 years of experience in systems administration.

A Systems Administrator is responsible for the installation, testing, and maintenance of operating systems and related software. Systems Administrators implement standards for computer operations for compatibility between hardware and software, as well as security of the system and network. Systems Administrators troubleshoot and resolve software, operating system, and networking problems. Systems Administrators schedule, perform, and monitor backups and perform recoveries. Responsible for managing, overseeing, and maintaining a multiuser computing environment, such as a local area network (LAN), Network and Applications Servers. Installing, maintaining and troubleshooting workstations, servers, Operating Systems, software applications and other computing systems. Creating user accounts and assigning user permissions. Setting up system-wide software, executing anti-virus mechanisms, Creating backup and retrieval policies and assigning bulk storage, Creating file systems, Monitoring network communication, Updating systems upon release of new OSs or software, Implementing computer, network and security policies for system and network users. Strategic planning for service and system outages, Light programming or scripting, System-related project management, User training and management. Document customer, software, and system configurations and develop and/or update standard operating procedures and training materials. Provide input for support processes and submits technical issues into the Knowledge Base.

  • Labor Category: Systems Administrator
  • Market Prices : $145.00
  • Minimum Education :Bachelor’s Degree in technical or IT field.
  • Minimum Experience: 8 years of experience in systems administration.

A Systems Administrator is responsible for the installation, testing, and maintenance of operating systems and related software. Systems Administrators implement standards for computer operations for compatibility between hardware and software, as well as security of the system and network. Systems Administrators troubleshoot and resolve software, operating system, and networking problems. Systems Administrators schedule, perform, and monitor backups and perform recoveries.

  • Labor Category: DevOps Manager
  • Market Prices : $270.00
  • Minimum Education :Bachelor’s degree in information management, computer science, or other related technical degree
  • Minimum Experience: 12 years

DevOps Managers are responsible for the oversight over Cloud architecture and automation solutions. DevOps Managers are responsible for the performance of DevOps Architects and DevOps Engineers to ensure technology implementation meets with business goals and DevOps principles. DevOps Managers advise stakeholders as well as business and technology delivery leadership on transforming infrastructure to deliver services at a higher velocity. Lead and manage DevOps and Site Reliability team. Monitor and Report cloud platform and applications status (instances, health, reliability, etc.). Build or integrate third party build, integration, test and monitoring tools. Lead, support, and maintain an uptime of production environments to meet the SLAs of 99.9% availability .Define Disaster Recovery (DR) plan, test periodically and provide executive summary. Adhere to security compliances and safeguarding the environment from malicious activities and alert proactively. Participate in 24 x7 on-call rotation when there is a need

  • Labor Category: DevOps Architect
  • Market Prices : $300.00
  • Minimum Education :Bachelor’s degree in information management, computer science, or other relatedtechnical degree
  • Minimum Experience: 8 years

DevOps Architects are responsible for the design, architecture, and implementation of Cloud architecture and automation solutions. DevOps Architects must implement, maintain, and improve Continuous Integration and Continuous Delivery environments, and lead initiatives to define, design, and implement DevOps solutions, including reference architectures, estimates, and costing. DevOps Architects provide technical leadership, project guidance, and technology implementation in various areas such as SaaS applications, APIs, and microservices. DevOps Architects advise business and technology delivery leadership on how to translate the client’s infrastructure and automation business requirements into executable technology solutions. Experience with building, deployment, release automation, or orchestration. Experience with Amazon Web Services, Microsoft Azure or Google Cloud Platform. Experience with supporting cloud applications or infrastructure. Experience with infrastructure-as-code environments, including activities around the automated server or network configurations, large-scale software deployments, or monitoring and testing, including continuous integration and continuous delivery. Experience with Docker, OpenShift or Kubernetes. Experience with identifying and implementing automation to improve user experience. Experience with scripting in Bash, PowerShell, Python, Groovy, or Ruby. Experience with system integration using a variety of protocols, including JSON, REST, and XML. Experience with leveraging JSON, YAML, or XML for configuration

  • Labor Category: DevOps Engineer
  • Market Prices : $168.00
  • Minimum Education : Bachelor’s degree in the Computer or Science Associates.
  • Minimum Experience: 5 years

DevOps Engineers require a strong background in Linux/Unix systems administration with automation/configuration management using either Puppet, Chef, or an equivalent tool. DevOps Engineers can use a wide variety of open-source technologies and cloud services (such as Amazon Web Services [AWS], Microsoft Azure, and Google Cloud Platform [GCP]). DevOps Engineers understand data requirements across SQL and NoSQL data platforms. DevOps Engineers leverage a working understanding of code and scripting languages and have experience with IT operations in always-up, always-available services. Implement DevSecOps including auto-scaled architectures for rebuilds. Ability to work and script with Linux baselines: CentOS and Ubuntu, Bash Scripting and hardening protocol.

Background with Micro-Services: building decoupled systems, utilizing RESTful endpoints and lightweight system. Experience with continuous deployments, rip and replace architectures, dynamic monitoring, and quick-response operations up-time. Hands-on experience with CI/CD tools: Git and Jenkins. Demonstrated experience with Cloud formation, Terraform, Packer and other server automation build tools.

  • Labor Category:Senior Program Manager
  • Market Prices : $265.00
  • Minimum Education : Bachelor’s Degree. Two years of additional IT experience.
  • Minimum Experience: 12 years of IT experience

Manages substantial IT support services contract operations involving multiple IT projects that includes Data Centers, IT Applications Support, Network and Communications, Audio / Video, Multi-media, and various IT disciplines. Organizes, directs, and coordinates planning and production of all IT contract support activities. Must have demonstrated communications skills at all levels of management. Serves as the contractor’s authorized interface with the Contracting Officer’s Representative (COR), government management personnel, and client agency representatives that manage IT contracts. Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising contractor personnel, and communicating policies, purposes, and goals of the organization to subordinate personnel. Responsible for IT contract performance. Demonstrated capability in the overall management of multi-task contracts of the size, type, and complexity as described in the Task Orders issued to provide IT Services.

  • Labor Category: Program Manager
  • Market Prices : $220.00
  • Minimum Education : Bachelor’s Degree. Two years of additional IT experience may be substituted for each year of degree-level education.
  • Minimum Experience: 8 years of IT experience

Experience managing various technical projects through every stage of development, from idea to design to completion. Coordinates work of and supports Project Developers, Designers, and outside vendor teams; develops schedules and assigns action items needing to be completed. Develops new products and features to create new revenue sources and increase company profits. Defines strategies and initiates and implements new programs that will create applications, products, and other projects to benefit the company

  • Labor Category: Senior Database Administrator
  • Market Prices : $170.00
  • Minimum Education : Bachelor’s Degree. Two years of additional IT experience may be substituted for each year of degree-level education.
  • Minimum Experience: 12 years IT experience.

Senior Database Administrators administer organization databases, using database management system to organize and store data. Senior Database Administrators create, test, and coordinate changes to enterprise-scale databases. Senior Database Administrators work with stakeholders to identify application requirements, transaction rates, volume analysis, and other pertinent information. Senior Database Administrators have expertise across database subject matter and concepts and may have team oversight responsibility. Performs database administration, backups and recoveries, and works with users to resolve database questions or problems. Coordinates systems resource availability with database analysts, system and application programmers, and other users. Provides advice and assistance to users on equipment operations. Maintains and updates databases and data dictionaries.

  • Labor Category: Data Architect
  • Market Prices : $230.00
  • Minimum Education : B.A. or B.S. degree with experience in Database
  • Minimum Experience: 10 years

Data Architects define, design, or develop relational and/or multi-dimensional databases for data warehousing and “big data” efforts. Data Architects review data structures, recommends optimizations and reconfigurations, and architects data solutions across multiple disparate systems. Design modern architectures involving traditional BI and big data technologies. Implement the solutions. Analyze source systems and design extract methodologies. Ensure compliance with the architecture. Profile and analyze source system data. Responsible for delivering modern solutions that combine business intelligence, data warehousing, cloud, and big data. Assist with all aspects of design, architecture, and implementation.

  • Labor Category: Senior Business Analyst
  • Market Prices : $195.00
  • Minimum Education : Bachelor’s Degree. Two years of additional related experience may be substituted for each year of degree-level education.
  • Minimum Experience: 10 years

Analyzes the organization’s strategic IT requirements business needs. Performs IT and technical business analysis. Performs operating and business model analysis of the organization’s policies and business approaches related to IT Systems and Services. Defines and develops detailed IT Service requirements, analyzes business needs, and validates solutions with the client. Prepares and conducts briefings. Prepares and submits position and information papers in response to government requirements. Responsible for development and maintenance of IT Services operating plan, performs cost and schedule analysis including performance against operating plan, forecasting, budgeting and subcontractor performance Analysis and Trends; maintains overall system configuration control over IT related business databases; Develops cost estimates for complex elements of IT contracts and proposals; purchases a wide variety of IT supplies and services.

  • Labor Category:Senior Technical Project Manager
  • Market Prices : $260.00
  • Minimum Education :MBA or bachelor’s degree in information management, computer science, or other related technical degree
  • Minimum Experience: 12 years general experience. 10 years of project management experience.

A Senior Technical Project Manager manages, plans and coordinates project activity. These individual reviews project proposals or plans to schedule resources, establish procedures for accomplishing goals, and manages staffing requirements. The Senior Technical Project Manager establishes plans and coordinates staffing for each phase of the project. The Senior Technical Project Manager identifies functional or cross-functional requirements and the types of resources required for each task. Senior Technical Project Managers may have team oversight responsibility.

  • Labor Category: Technical Project Manager
  • Market Prices : $235.00
  • Minimum Education :Bachelor’s Degree. Two years of additional IT experience may be substituted for each year of degree-level education.
  • Minimum Experience: 8 years IT experience.

Plans and directs highly technical IT projects (or a group of related tasks) such as Office 365 Implementations, Server Upgrade projects, Share Point implementations, IT and Network Systems upgrade projects. Assists the Program Manager in working with the government Contracting Officer, the COR, government management personnel, and client agency representatives. Under the guidance of the Program Manager, is responsible for the overall management of specific Task Orders and ensures that the technical solutions and schedules in the Task Order are implemented in a timely manner.

  • Labor Category: Senior Software Developer
  • Market Prices : $190.00
  • Minimum Education : Bachelor’s Degree in technical or IT field. Master’s Degree is desirable.
  • Minimum Experience: 10 years of experience in support of software systems. Work experience with programming languages such as – C, C+, Java, Linux, SQL, Visual basic, XML may be required.

A Senior Software Developer is responsible for software development activities such as design, development, testing, debugging, or documenting. Senior Software Developers have technical knowledge and responsibility across all phases of applications systems analysis and programming. Senior Software Developers understand the business need or functional requirement for which the software is designed. Senior Software Developers may be called upon to write, update, repair, modify, and/or expand computer programs that are used on platforms including workstations, servers, and mobile devices. Senior Software Developers may lead other individuals assisting in software development activities. Responsible for design, installation, testing and maintenance of software systems. Design and implement software systems based on the requirements and specifications provided by clients, but often work with ‘off the shelf’ software, modifying it and integrating it into the existing architecture. Develop the code to link the systems together. Also, responsible for Reviewing current systems, Presenting ideas for system improvements, including cost proposals, Working closely with analysts, designers and staff, Producing detailed specifications and writing the program codes, Testing the product in controlled, real situations before going live, Preparation of training manuals for users, Maintaining the systems once they are up and running.

  • Labor Category: Junior Software Developer
  • Market Prices : $160.00
  • Minimum Education :Bachelor’s Degree in technical or IT field.
  • Minimum Experience: 4 years of experience in support of software systems.

A Junior Software Developer is responsible for software development activities such as development, testing, debugging or documenting. Junior Software Developers have limited technical knowledge and responsibility across applications systems analysis and programming. Junior Software Developers understand the business need or functional requirement for which the software is designed. Junior Software Developers may be called upon to write, update, repair, modify, and/or expand computer programs that are used on platforms including workstations, servers, and mobile devices. Responsible for design, installation, testing and maintenance of software systems. Design and implement software systems based on the requirements and specifications provided by clients, but often work with ‘off the shelf’ software, modifying it and integrating it into the existing architecture. Develop the code to link the systems together. Also, responsible for Reviewing current systems, Presenting ideas for system improvements, including cost proposals, Working closely with analysts, designers and staff, Producing detailed specifications and writing the program codes, Testing the product in controlled, real situations before going live, Preparation of training manuals for users, Maintaining the systems once they are up and running.

  • Labor Category:Senior Security Analyst
  • Market Prices : $180.00
  • Minimum Education : Bachelor’s degree in information management, computer science, or other related technical degree
  • Minimum Experience: 10 years

Senior Security Analysts leverage experience related to security systems analysis and security design techniques. Senior Security Analysts may have experience with public key infrastructure (PKI) and/or key management infrastructure (KMI) technical groups and/or standards bodies. Senior Security Analysts require experience performing technology research, and/or performing engineering trade studies. Senior Security Analysts are responsible for testing and analyzing large-scale security-related systems and documenting results, as well as performing technology research, developing trade studies, and making recommendations based upon research and experience. Senior Security Analysts may have team oversight responsibility. 5+ years of experience in application analysis and technical requirement gatherings. 5+ years of experience collecting functional requirements for the purposes of developing detailed plans and designs for delivery of SharePoint/IT solutions. 5+ years of experience with performance, unit and functional testing. 5+ years of experience performing feasibility analysis on potential future projects to management and participating in development of user manuals and technical reports.

  • Labor Category: Security Engineer
  • Market Prices : $195.00
  • Minimum Education : Bachelor’s degree in information management, computer science.
  • Minimum Experience: 5 Certifications Required: Microsoft Certified Systems Administrator; and Certified Information System Security Professional (CISSP) or Microsoft Certified Solutions Expert and Certified Information System Security Professional (CISSP)

A Security Engineer leverages experience with Information Assurance, security systems development and security design techniques. Security Engineers are responsible for security systems development and security systems analysis efforts. Security Engineers provide expert technical guidance in security-related analysis, software design, development, and/or integration efforts. Plans, develops, and communicates organizational security policies, standards, and best practices to protect sensitive information and safeguard the computer networks, systems, and data. Researches emerging threats and recommends software and hardware solutions and procedures and security enhancements that neutralize those threats. Analyzes and enhances security controls throughout the company, its products, and its data stores.

  • Labor Category: Data Scientist
  • Market Prices : $150.00
  • Minimum Education : Bachelor’s or master’s degree in computer science, data science, or a related field
  • Minimum Experience: 10 years of experience in appropriate area of sciences

Expert in Data Science and modern Data Science technologies, Strong Understanding of Machine Learning Engineering, Comfortable presenting to both stakeholders and peers, Extensive experience working with SQL, Hands-on with Statistical Analysis and Data Modeling and Familiar with Google Slides, Google Sheets and Google Docs. Conducts individual creative research or collaborates in group research at the advanced level. Provides expertise in: scientific software development; remote sensing process and algorithm development; image and/or signal processing and analysis; Graphic User Interface (GUI) design and development; design and development of apps, Web services, Web sites and standalone tools which may utilize cloud computing and big data to provide value added scientific and engineering information. May manage the work of others.

  • Labor Category: Cyber Security Engineer
  • Market Prices : $180.00
  • Minimum Education : Bachelor’s degree in IT related field. CISSP, PMP and ITIL Certifications are desirable.
  • Minimum Experience: Minimum 10 years of experience supporting cyber security / Information Systems Security Officer (ISSO).

Performs a variety functions which are broad in nature and support multi-tier Information Security/Assurance, Computer Network Defense, and Offensive Cyber functions to include, but not limited to, , systems security engineering, audit/inspection, Assessment and Authorization (A&A) support, independent verification and validation (IV&V) . Responsible for all areas of IT Security / ISSO support in managing the risk of operating IT Systems as well as monitoring. Responsible for managing cyber security, security controls and performing security audits in on-premises and off-premises / cloud environment and systems. Responsible for supporting projects related to secure IT Architecture, Penetration Testing, and Cybersecurity operations. Responsible for managing IT security staff and meeting deliverables.

  • Labor Category: Health IT Architect
  • Market Prices : $160.00
  • Minimum Education : Bachelor’s Degree in Computer Science/ Information Systems/ Engineering or related field.
  • Minimum Experience: 8 years

Health Information Architect is to collaborate with the Solutions Architects, AI Data Scientists, and UX/UI designers to guide the design and development of software solutions that process patient health data. Works independently designing and developing architecture for new Health IT software products or major enhancements to existing Health IT and clinical systems. May lead a large development team in the design of highly complex software systems that is automating clinical or health-delivery business processes, or processing of clinical / health data. Acts as highestlevel technical expert, addressing problems of systems integration, compatibility, and multiple platforms and supervises other healthcare architects and team members

Degree
Experience Equivalence*
Other Equivalence
Associate’s
1-year relevant experience
Vocational or technical training in work-related field
Bachelor’s
Associate degree + 2 years relevant experience, or 4 years relevant experience
Professional certification
Master’s
Bachelor’s + 2 years relevant experience, or Associate’s + 4 years relevant experience
Professional license
Doctorate
Master’s + 2 years relevant experience, or Bachelor’s + 4 years relevant experience

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Moonkle LTD,
Moonkle LTD,
Client of Company
"Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Patience. Infinite patience. No shortcuts. Even if the client is being careless. The best part...always solving problems with great original ideas!."
SoftTech,
SoftTech,
Manager of Company
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."
Moonkle LTD,
Moonkle LTD,
Client of Company
"Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Patience. Infinite patience. No shortcuts. Even if the client is being careless. The best part...always solving problems with great original ideas!."
SoftTech,
SoftTech,
Manager of Company
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."